News & Events
COMMUNICADO RELEASES STREAMLINE MANAGEMENT AS A SERVICE VERSION 2.3
New Capabilities Deliver on Market Demand for Unified Communications Management
COSTA MESA, Calif. - March 26, 2008 - Communicado, a leading provider of management software for converged communications, announced today the release of its Communicado Streamline Management as a Service Platform version 2.3. The new platform provides VARs, MSPs and Integrators with a more effective and easier-to-deploy solution for remotely managing their customers' converged communications environments to support real-time person-to-person communications.
"Communicado Streamline 2.3 leverages the combined vision of our customers. They asked for simplified deployment and increased diagnostic power and suggested how to make the product even easier to use," said Stephen Rizzone, President and Chief Executive Officer of Communicado. "With these new enhancements built in, Streamline offers our customers instant visibility to issues and efficient correction of the problems that may occur in a converged communications environment."
"Crytycal Services Management prides itself on being the leader in the area of critical event monitoring, reporting and proactive network infrastructure support," said Tim Brennan, Vice President of Crytycal Services Management. "We applaud the additions in Streamline 2.3, which are right on track to address the growing needs of our service providers and large carrier customers as they remotely manage their customers' IP telephony and unified communications environments."
Streamline 2.3 integrates with existing network management systems including specialized tools for monitoring TDM-based legacy PBXs. Thus Streamline is ideal for organizations that want to graduate from PBX alarm monitoring to providing fully managed services for converged communications environments.
Additional Streamline 2.3 enhancements include:
- Configuration Templates that dramatically speed the deployment and agent configurations.
- SNMP Trap Handlers that separate and define traps for easier processing.
- Event Dashboard which can now filter, sort and drill down into reports for expedited troubleshooting.
- Automatic Reporting through an intuitive scheduling interface.
- Time Zone Support to reconcile time zone data into a standard time index and display information relative to each user’s time zone.
- Custom Expression for Events to help administrators create custom descriptions within the rule engine.
- ACL Support for wildcard IP address ranges within the Granted Access control list.
- VPN-Less Transport and Remote Access that requires no changes to the customer’s network or firewall.
- Unified Open Appliance that hosts Granted Access and premise-based tools with capacity for additional certified applications after the initial installation through the Streamline Open Toolbox Appliance (OTB).
- Multi-Customer Portal that Communicado hosts for the reseller, allowing it to monitor and optimize uptime and performance for all of its customers in one highly productive interface.
- Integrated Toolset for deep troubleshooting that leverages its portal and OTB to provide QoS, device and application layer data with protocol analysis.
- Correlated Diagnostics through Streamline’s Correlated Zoom that captures troubleshooting expertise to speed resolution.
About Communicado
Communicado (formerly known as SyncVoice Communications) is the leading provider of solutions for managing converged voice/data communications networks that carry real-time person-to-person business communications. The VXTracker™ software product line and Communicado's field-tested service management platform are used by more than 400 advanced technology adopters including Allergan, St. Joseph Health System, Tenet Healthcare and the Discovery Channel, to reduce business risk and lower operating costs, combining technical tools with business analytics. Communicado is headquartered in Costa Mesa, California USA and has sales offices throughout North America.