Solutions
Director of IT Operations
Easily Manage Converged Communication Networks with Streamline™'s All-in-One Service Management Platform
Your project list is long. Your budget is locked. Your staff is swamped. How is the director of IT Operations for an MSP supposed to scale up to managing many dozen sites just moving to VoIP and hit the Service Levels people expect of voice? Communicado™ has an answer, and it's the only one on the market: the Streamline™ Service Management Platform.
Take the Risk Out of your Transition to VoIP
Streamline will provide you with the platform, embedded process, and even supporting services your staff needs to cope with managing many converged communications networks more easily than you now can brute force the management of a few. Streamline can augment your existing process and toolset to help you achieve the additional fifth 9 of availability and the QoS flexibility you need to maintain voice at pre-VoIP levels and support the productivity gains of unified communications.
Troubleshoot in Real-time and Report High Service Levels
Only Streamline can provide a solution that features:
- State-of-the-art, web-based dashboards of the key performance indicators for business, operations, or administrator roles
- Seamless level 1 to level 3 dispatch for efficient troubleshooting
- Real-time correlation combined with collaborative tools to speed problem detection and resolution
- Best of breed QoS including live voice or video call-by-call
- Guaranteed Service Levels including optional offsite backup and hot failover
- Best-practice processes built into the analytics, wizards, and workflows of the Streamline platform to simplify overall management of converged environments
- Our partner ecosystem's best-of-breed tools resident on the Streamline appliance for a single-box premise solution with unified presentation inside your secure Streamline portal
- All the intelligence of your existing Communicado VXTracker software at each site tightly integrated back to your portal
- Streamline KPIs that readily document the business benefit of your successful deployment.