Solutions
Managed Services Provider
Deliver the Industry's Only Complete Unified Communications Management Service to Your Customers with Streamline™
With the Streamline™ Service Management Platform, Communicado™ (formerly SyncVoice) has set the standard for remote management of converged networks. Our platforms and processes help you cope with the application complexity being layered on that infrastructure under various names including Unified Communications. Communicado has set the bar for the industry and created a franchise package that lets you clear it.
Securing your own Communicado Streamline franchise gives you everything you need to build even greater customer loyalty than you already enjoy and a growing annual annuity. We even provide a full-scope process and tools for presenting the value of your services to prospects and existing customers.
Midmarket Customers are Looking for Expert, All-in-One Resources
Why a service management platform with supporting ecosystem? To begin with, your midmarket customers lack the IT resources to manage convergence and would welcome a trusted local partner who could manage the converged communications network and related applications for them. Small and medium businesses want the more efficient business processes and distributed/mobile workforce productivity that Unified Communications can provide-but they're really looking for a reseller that can limit their risk and capital expenditure by managing it as a service.
Communicado Guarantees a Successful Transition to Trouble-free VoIP
Your long-term relationships with your customers will be strengthened by a guaranteed trouble-free transition to VoIP and high-service-level Unified Communications into the future. Streamline removes all the barriers to your rapid entry into managed services. Its process-enabled platform backed by a slate of support services can fill any of the gaps in your own basic monitoring and troubleshooting capability, including 24x7 NOC and Level 2/3 support.
Later you can add those services back to raise your annuity stream, or even provide additional services supported by the Streamline ecosystem from Call Accounting to advanced TEM audits and even performance and optimization projects.
Troubleshoot in Real-time and Report on Quality of Service Success
Regardless of your clients' TDM and VoIP telephony platforms, Streamline's embedded workflow processes will guide you step-by-step to success. Among the features of this Management as a Service Platform:
- State-of-the-art, web-based dashboards of the key performance indicators for business, operations, or administrator roles
- Seamless level 1 to level 3 dispatch for efficient troubleshooting
- Real-time correlation combined with collaborative tools to speed problem detection and resolution
- Best of breed QoS including live voice or video call-by-call
- Guaranteed Service Levels including optional offsite backup and hot failover
- Best-practice processes built into the analytics, wizards, and workflows of the Streamline platform to simplify overall management of converged environments
- Our partner ecosystem's best of breed tools resident on the Streamline appliance for a single-box premise solution with unified presentation inside your secure Streamline portal
- All the intelligence of your existing Communicado VXTracker software at each site tightly integrated back to your portal
- Streamline KPIs that readily document the business benefit to each customer