Solutions
VXTracker™ Call Accounting Module
Are your telephone costs under control? Most organizations could only answer a highly qualified "yes." VXTracker's Call Accounting Module automatically collects call detail records (CDR) to produce powerful historical and real-time drill down reports to help you manage costs and isolate important network trends. The call accounting engine provides:
- Departmental allocation of phone bills
- Call record collection, including raw calls
- Real-time call processing
- Extension level call details and warning reports
- Trending and forecasting
- Time of day reporting
- Billing plan "What If" scenarios
- Trunk, tariff and traffic reports
- IT budgeting
Get a Clear View of Phone-System Usage
By using a call accounting system effectively, you can gain insight into how your phone system is being used - or taken advantage of - by employees or through outside fraud.
VXTracker provides you with the tools to:
- Accurately allocate phone bills by site, department, and user
- Reduce cost by conducting tradeoff analysis between different billing plans
- Measure advertising campaign ROI by tracking incoming calls
- Reduce cost by monitoring and reporting on 411/Directory Assistance calls, toll-free calls, etc.
