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Complete Your Managed Service Offerings with Communicado™ Streamline™
Now you can offer your customers all the benefits of a converged-communications solution with none of the risk or IT burden for them and no capital expenditure for you by franchising the Communicado™ Streamline™ Service Management Platform. Whether you specialize in Microsoft/Nortel, Avaya, Siemens, Shortel, Cisco--you name it--Streamline lets you prove the benefits of remotely managing your customers' environments for them as the trusted provider of a complete converged-communications solution.
Leverage Superior Tools to Provide the Ultimate in Remote Service through Streamline's One-Box Solution
Everything you need to move from break-fix to the highest level of managed service is included in a Streamline franchise. Sales tools and an extensive tutorial help you first define the value of a "streamlined" converged-communications solution to customers and prospects, including those that Communicado will drive your way with marketing air cover.
You'll make daily use of a Streamline portal that we host for you, allowing your team to monitor and manage all of your customers in one highly productive interface. The workflows and collaborative tools at the core of Streamline will ease your team's tasks, from best-of-breed QoS troubleshooting at the individual voice or video call level to seeing which application is disrupting service. Streamline even helps you optimize your customers' communications expenses.
An ecosystem of third-party tools and expert providers will allow you to provide higher levels of value over time. Meanwhile, each of your customers will clearly see the value you're delivering in real-time through their private business dashboards. And you'll readily meet the highest Service Level standards as outlined in the Streamline User Bill of Rights. Streamline equips you with:
- A Multi-customer Portal: Forget buying and mastering a set of point tools. Your NOC personnel will get all of Streamline's core and ecosystem functionality, as well as views of your own back-office information. Your customers see the same key performance indicators that you sold them on initially, including the value you've delivered via Streamline during the last 30 days.
- Secure Granted Access: There's no need to set up VPNs into your customers' or providers' networks when problems occur on either end. Streamline's secure and permission-based access is seamless and requires no extra preparation or overhead.
- QoS Troubleshooting: Thanks to our fruitful collaboration with ecosystem partner Telchemy, Streamline offers the best-of-breed approach to voice-quality problems. Other solutions would have you telling the user troubled by poor voice quality: "I don't understand--your MoS score is fine." Streamline's troubleshooter will guide you to degradation and burst metrics that isolate the cause of the problem-not just across WAN links, but from phone to phone for in-progress calls.
- Easy Collaboration: Streamline provides built-in chat and shared views so that when you're troubleshooting with customers and techs at multiple locations, you'll all see all of the information necessary to quickly resolve the problem at hand.
- Streaming Replay: Use Streamline's Streaming Replay technology to isolate multiple application and/or device metrics related to an event's occurrence to understand the source of the problem. You can even replay the onset of really difficult problems into a Sniffer as a stream and share the results collaboratively.
- A One-box Solution: The Streamline Appliance provides a robust environment that self-configures and links back to the Streamline portal, hosting any certified agents and third-party ecosystem tools required to run at your customer's premise.
- The Streamline User Bill of Rights: Your customers can be supremely confident in your abilities when you present them with the Converged Communications User Bill of Rights, derived from primary research by Techtel Corporation, consultation with Communicado's end-user base, public forums, and input from leading industry analysts. You can be confident in your ability to meet those fire-forged standards with the tools and technology in Streamline.